Refund and cancellation policy

Delivery

Pro is a digital service. It is activated on your Ferrocast account right after a successful payment, and you get a receipt by email. Nothing is shipped.

Cancelling

• You can cancel Pro at any time from your account, or by emailing [email protected].
• Cancelling stops the next renewal. You keep Pro until the end of the period you already paid for.
• Nothing in the free app is affected. Your setup stays on your computer and keeps working.

Refunds

• Within 7 days of your first payment for a monthly or yearly plan, you can ask for a full refund for any reason.
• Yearly plans after 7 days: if you cancel, we refund the unused whole months on request.
• Charged by mistake (a renewal after you cancelled, or a double charge): we refund the full amount.
• If we shut down a Pro service, we refund any unused prepaid time without you having to ask.

Monthly renewals after the first 7 days are not refunded, but you can cancel so they don’t renew.

How refunds are paid

Refunds go back to the original payment method through Razorpay. Once we approve a refund, Razorpay usually processes it within 5 to 7 working days; your bank or card issuer may take a few days more to show it. UPI refunds are often faster.

Tips are not covered here

Tips go straight from viewers to the streamer’s own payment account. We never receive tip money, so we cannot refund it. A viewer who wants a tip refunded should contact the streamer; streamers can refund through their payment provider.

How to ask

Email [email protected] with the email on your account and the Razorpay payment id from your receipt. We reply within 3 working days.

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